We offer a variety of training opportunities for our staff, from Front of House Training to our Team Leader Programme. We believe we have the best staff in the field and where possible, we like to offer them the opportunity to grow, develop and flourish under our guidance and encouragement.
A few days ago we held a Team Leader training session in Dublin for Promo Staff who have shown potential out in the field or a keen interest in becoming a Team Leader. All of our potential Team Leaders are long-standing people who have constantly delivered and impressed us on jobs, and shown potential to take on management roles. We believe it’s essential that in order to eventually lead, staff should have worked as a Promo Models Brand Ambassador first, so that when they are ready to take on management they have all the relevant skills, experience and knowledge that make an excellent Team Leader.
The training session itself covers all aspects of leading a team from pre-job preparation, people management (client, staff and customer focused), time management, and job feedback. Of course no training is complete without covering Health and Safety and Food Hygiene!
The session also incorporates team-building exercises, which provide the perfect opportunity to observe interaction, communication, natural leadership and problem solving, whilst giving our trainees the opportunity to put their newfound knowledge into practice. The trainer also spends time running through trouble-shooting on the job – providing examples of ‘real-life’ scenarios and running the team leaders through how they might deal with each situation.
All our team leaders are required to give detailed feedback after each shift. They are our eyes and ears on site so we rely on them to provide honest feedback on how their fellow team members performed, and provide comprehensive, measurable data from the event. Part of the training session covers what to look out for on site and how to communicate effectively with clients, staff and the office alike.
“Our aim is to find the most talented people, and then train and develop them to become the very best staff in the industry.” Kamila Angulska. MD
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